Customer Testimonials
KIA on ATLANTIC: The ultimate "shady used car" experience — but on a brand-new car.
At 71 years old, I have bought many cars, but this was hands-down the worst car buying experience of my life. The deception started immediately: the salesman told us we were buying a 2026 Kia K4, but it turned out to be a 2025 model.
The finance manager, Tony Ruxxxxi, was incredibly dishonest. He refused to show us any hard numbers during the process, hiding behind a digital-only system and "monthly payment" tactics. Against our better judgment, we finished the deal and were handed a ... Read More DealerRater - May 19, 2026
Recently Anthony Grant provided outstanding customer service with our primary family car. He is always honest, knowledgeable, and helpful. Our family was again completely satisfied with our service experience. We continue to recommend Kia on Atlantic to our family and friends.
Sheldon Smith was very polite, knowledgeable, and attentive to everything that was needed. Definitely recommend!
I brought my 23 Kia Telluride in for an alignment and fix the recall trim. Mike took care of me and I was in and out in a short time. He thoroughly went over the alignment and recall to make sure I was completely satisfied. It was great customer service on his part.
Everyone is very helpful in meeting my questions and concerns in regards to my vehicle
John Sullivan was nice polite respectful and helped me buy my first car that I did by myself no help he made the experience comfortable and pleasant thank you.
I was very pleased with my experience at Kia on Atlantic. John Sullivan was very attentive and I received an offer that I wanted.
Timely work done. The staff are really friendly and ensure detailed servicing is done. They also follow up to ensure the service met expectations.
1-star – Avoid this dealership – Major issues with misrepresentation and trade-in handling
I recently purchased a vehicle from Kia on Atlantic (11750 Abess Blvd, Jacksonville, FL) and experienced multiple serious problems that have left me extremely disappointed and out of pocket.
Misrepresentation of add-on costs: The sales manager explicitly told us the maintenance package would add only $10–20 per month to the payment. After signing and reviewing the finance docs, it's actually $115/month—a huge discrepancy that influenced our decision to include it. When I called to address this, the finance manager dismissed it with "oh well" and refused to ... Read More DealerRater - Mar 6, 2026
John Sullivan was really helpful, nice guy, showed us multiple cars, we didn't buy but I would recommend him to anyone.
I am very pleased with the work that was done to my car. Mike S eased me through and is awesome! I will be coming back here in the future! Thanks again
I really enjoyed my experience at this dealership and although I did not make a purchase, John Sullivan made the entire experience so pleasant I will only be shopping with him from now on!
Super nice employees and very knowledgeable. Salesman and GM so helpful. Clean and comfortable facilty
My Husband initially started the process on the phone with Jordan Bruschke before coming in so that no one's time was wasted. We were set on a certain budget etc. Jordan was very helpful on our search for the right vehicle for me. My Husband gave him all the info, needs/wants so that the process was easy when I came in. He wasn't pushy or trying to sell us something that we didn't want. We appreciate the time he put into the sale and making sure that expectations were met. We had a couple concerns that ... Read More DealerRater - Feb 14, 2026
Timely and detailed services. The staff are very welcoming. It's like you're part of a bigger family! They keep following up with you to ensure there are no issues after the servicing.
What a great experience we had doing our time at KIA. Sheldon always makes sure our needs are taken care of. He is always professional and knowledgeable on our concerns and always makes sure we are completely satisfied. We love our advisor because he is always willing to listen, talk and address our questions and concerns.
Anthony Grant at KIA on Atlantic is very professional. He helped me with my car concerns. I'm completely satisfied with his service and look forward to seeing him again.
Definitely see Jordan Burschke for buying your next car he is very customer oriented. Never pushy or rushing you to make a decision he even was in tune with us and got up and said I let you guys talk. He's the reason I decided to buy the car! Sales manager almost blew it. Jordan went above and beyond got new car detailed and even drove me to the bank. That's service Thank you Jordan
Even though I did not end up purchasing a vehicle, I wanted to leave a review because Brandon Koziol provided excellent service. He was professional, patient, and very knowledgeable, taking the time to answer all my questions without any pressure. He treated me with respect and made me feel like a valued customer. I truly appreciate his honesty and would absolutely recommend working with him.
Had a really good experience with Brandon Koziol. Even though I didn’t end up buying a car, he was super helpful, easy to talk to, and never pushy at all. He answered all my questions honestly and made the whole process comfortable. Definitely recommend working with him if you’re looking for a car.
Salesman (Will E.) was great. They definitely didn't want mw going to another Kia dealership.
Everything was Efficient and timely with 1st Kia maintenance. All went well. Thank you very much.
Quick service with friendly staff. I was able to do as on service based on my car's need saving me an additional trip.
Excellent Service and Great Quality! Very Professional always go above and Beyond to make the customer happy!
Recently Anthony Grant provided outstanding customer service with our primary family car. He is always honest, knowledgeable, and helpful. Our family was again completely satisfied with our service experience. We continue to recommend Kia on Atlantic to our family and friends.
Had an awesome time at Kia on Atlantic with my sales advisor Rebal Khallaf. He was excellent and answered all of my questions promptly and professionally. Walked out with a new K4! Couldn't be more pleased. The financing was another story...
At 1st I was concerned girl who use to take care of me no longer I have 3 brain injury & get confused easily But Sheldon Smith 🤗is Amazing. He made sure I understood everything & made my visit do easy I’ll keep coming there, even though it’s farther away has Seldon Smith made me feel so welcomed and made sure I was comfortable and completely understood. What was being done or what needed to be done you’re very lucky to have such a great employee like Shelton.
Clean,amazing and very helpful people,he was very profesional and explained everything I need to know about my car
I appreciate the timely service I was given. Sheldon, in particular, was really helpful, going the extra mile to ensure that I got all the issues sorted out. Great guy!
Nice lounge area and like that they provide real time updates with video of service
Receiving assistance was prompt and easy. My front desk manager, Sheldon Smith provided kind communication with quick details that I needed because I did not understand what was going on with my vehicle. The ongoing follow-up was great and the final video review was beyond what I expected.
The service advisor went above and beyond for my vehicle. He also ended up saving me money on my repair.
Clean, efficient and professional yet friendly. Carissa Soto is a great service advisor who listens to customer and deals with all issues.
This is zero to do with the dealership and quite honestly it’s for Sheldon in particular. I’ve had to deal with the dealer over the phone this week and I didn’t enjoy it. I also saw the person who read it me when I pulled in was not friendly or personable nor in my mindset presentable. Sheldon had to come in and refocus my energy and he got me in and out, and I appreciate it.
Recently Anthony Grant provided outstanding customer service with our primary family car. He is always honest, knowledgeable, and helpful. Our family was again completely satisfied with our service experience. We continue to recommend Kia on Atlantic to our family and friends.
Came in for an oil change and Sheldon Smith was my service provider. He was very nice, kept me updated and explained everything well during check out.
Anthony is always right on top of things. He keeps me informed of every step with ny csr.
I had a great experience with my sales representative Firas Hammami. He made it all so easy. He is so patient and kind. He went above and beyond to also help me with a service related issue. He is a great asset to your company!
Had a terrific experience with Kia on Atlantic. I tend to shy away from most sales associates but Firas along made my experience a very pleasant one. He went out of his way to help me and get me the car I wanted. If a sales Dept is the first hurdle that most of us avoid then the Finance dept is the one we run from. But I did no running. I worked with Richard matos in finance, and he did not try and pressure me or slip by a bunch of added costs but made the finishing process smooth ... Read More DealerRater - Oct 31, 2025
Had a great experience! Firas hammami was very helpful and having everything get worked out. He was communicating with me even when I was at work all day and had my fiance come test drive it and send me videos! He also stayed late and waited for me to get off of work to get me in this beautiful car soul!! I will for sure recommend Kia on Atlantic, but make sure to ask for Firas!! Would give more than 5 stars if I could!!
Had a good experience buying my Kia Sportage at Kia On Atlantic. Firas was friendly, easygoing, and never pushy. He made the whole thing feel simple and straightforward — exactly how it should be. He’s even checked in a few times since purchasing the vehicle. Highly recommend asking for Firas!
We are new in town and was looking for a good pre-owned SUV for a family of 4, then I found Kia on Atlantic. I searched their inventory and saw various available Sportages of which some have taken our interest. We decided to visit the dealership and upon arrival were warmly welcomed by Firas. We discussed our interest to Firas and he immediately took care of us and went through the details of the vehicle. He was very attentive and ensured that our questions are all answered clearly. It was a very detailed but quick transaction since all our questions has ... Read More DealerRater - Oct 31, 2025
Everything was great. I arrived before my appointment, but they accepted it and said they'd make it look its best. I picked it up as promised, promptly, and with top-notch service.
The new facility is super clean and modern, definitely a nice upgrade compare to the old one. Firas was awesome to work with — friendly, knowledgeable, and made the whole process easy. Highly recommend checking them out!
This dealership is outstanding! Their overall service is top-notch—efficient, friendly, and reliable. Better than any other dealership in my area by far. Highly recommend!
Great Customer Service from the surface department card B. I will definitely come back took care of Atlantic for my next new car. thank you, Carl. Great job.!
Wesley Cruz did a great job taking care of me during my oil change. He made sure I was comfortable and updated on the progress
Nick Soboleski is an amazing Sales Professional! Highly recommend 10/10 will not go see anyone else other than him!
Anthony Grant continues to do an outstanding job. i have had many other reps form other car companies but he is by far the best
Worst experience I ever had with a dealership. Salesman lie, management does not care to fix the problems. General manager NEVER answers email. Will never do KIA again due to this dealership.
I moved to the area a couple years ago and had two VERY bad service experiences with my local Kia dealership. I would expect the mechanics to be knowledgeable and professionals. I had to take in my vehicle back again, due to there lack of training-knowledge. I started taking my car to my husbands Chevy dealership just to get a good mechanic. Recently I passed by Kia on Atlantic and my 2025 Telluride was due for routine service so I decided to give them a try. Best decision I could have made. From the start I was greeted with a smile ... Read More DealerRater - Oct 24, 2025
Loving my new 2025 Kia Telluride! Big thanks to Kia on Atlantic for making the purchase so smooth. A special shout-out to Firas, our salesperson. He was the best part of the process. If you go to Kia on Atlantic, definitely ask for Firas!
I had a great experience at Kia on Atlantic! From the moment I walked in, everyone was friendly and helpful, but I especially want to thank Firas for going above and beyond. He was professional, patient, and really took the time to help me find the right vehicle without any pressure. He explained everything clearly and made the whole process smooth and stress-free.
If you’re looking for a new or used Kia and want someone who genuinely cares about helping you, I highly recommend asking for Firas. He made what’s usually a stressful car-buying experience feel easy and ... Read More DealerRater - Oct 23, 2025
Had an appointment for an oil change and tire rotate/balance. Got in a few minutes late, due to getting lost. But Carisa greeted me promptly and professionally, confirmed the services I was there for, and showed me to the waiting area. The service was done quickly, and satisfactorily, which is why I always bring my vehicle here for service.
If you are looking for a car, definitely go see Rebal Khallaf. He takes his time to help you find what you need. Great guy to work with!
Amazing experience. Top notch facility! Top notch salesman! Cant ask for better!!! I will tell everyone to go there for the experience
Such a great experience from start to finish! Everyone was so welcoming the moment we walked in you can really tell customer service is a priority here. Brian Martin went above and beyond to make sure everything went smoothly. The whole team was friendly, helpful, and patient while we looked around. The waiting area was super clean and had an awesome snack station, which was a total win for my toddler (fruit snacks were the highlight!). Definitely a dealership that makes you feel comfortable and cared for
Rebal Khallaf provides excellent customer service. He’s professional, friendly, and always goes out of his way to help. From the moment you speak with him, you can tell he truly cares about his customers and takes the time to make sure they have a great experience. He’s knowledgeable, patient, and easy to communicate with 10/10!!
It’s very rewarding to see your staff pay attention to detail, and take to time to make sure your customers are very satisfied with the service.
Brian Martin was very helpful he made my experience at Kia on Atlantic very smooth, easy process and I got what I wanted. I am definitely satisfied overall with my experience. I highly recommend Kia on Atlantic.
Recently with a different family car, Anthony Grant provided outstanding customer service. He was very helpful and honest. Our family was completely satisfied with our service experience. We will continue to recommend Kia on Atlantic to our family and friends.
Professional handling of repair issues by our contact person, Reilly Mickey. He kept us informed of the progress.
I was absolutely satisfied with the service i received on my vehicle from the oil change to the new tires
Will helped us find the perfect vehicle for our growing family. He put us at ease as soon as we arrived at the dealership. He was honest and very helpful in answering all our questions in purchasing our new 2026 Kia Carnival!
Clean. Quick. Efficient. Friendly. Kia on Atlantic Service center blew the others away. As soon as you pull in it’s an A+ experience. Carisa made the experience even better. She was friendly, fast, and answered all my questions. I will definitely be going back to her. She is a fabulous service advisor!
On a recent visit Reilly Mickey provided outstanding customer service. He was honest and very helpful. Our family was completely satisfied with our service experience. We will continue to recommend Kia on Atlantic to our family and friends.
All the employees helped me, they were very fast, and friendly! I will be coming back
Fantastic , helpful , easy , superb customer service by Sheldon! Very sincere and understanding with my oil change , assisted me in every stage and was very personable
Best dealership in Jacksonville, hands down. I have been going to Kia for more than a decade now and I will never change them.
Sheldon smith was knowledgeable and friendly and made the experience smooth. I’ll gladly be back for my service needs!
Great customer service with great fast paced service. Give Robby a raise!! Man does beyond and above
Great me location, always great service by the team and my rep Anthony, never disappoint me and they take care of a team year old Kia.
Wish it let me give a lower review.signed everything needed when I went there to purchase a vehicle. They offered me 24,000 for my trade the vehicle I wanted was 22900. When they came to me with the deal some how they wanted the car I was trading and then an additional $7000. I owed nothing on my trade. Who knows where that came from
In the end it was my trade and $600. We made the deal. Now 3 weeks after I still have no title and they keep requesting things that I have already given them. This is the most inept dealership ... Read More DealerRater - Jun 18, 2025
Always happy with the service! Carisa Bird goes out of her way to make sure everything is taken care of and keeps me informed the whole way. She’s the best! Can’t wait to see the new building!
Juan Lugo excellent sales representative. I will recommend this dealer 100% to all my friends.
I brought my car in due to an engine problem and Belle was an excellent service advisor. She got a new engine from Kia under a recall quickly and provided a rental car for a couple days until the engine was delivered and installed. She communicated via text to give updates. Car seems to be running great now, I will definitely be returning for future service.
i always come to this dealership and work with anthony grant, he’s so amazing to work with, makes everything so easy to deal with, i always request/ recommend him to others.
Very good staff, always willing to help. There expertise is beyond good. Thanks to Anthony Grant and the service team
Came in for service maintenance & was in and out in 30 minutes! Anthony was very nice and helpful.
Reilly Mickey was an amazing service advisor. He fit my car into his schedule and even looked up if I had any warranties for the work that needed to be done. He kept me in the loop with everything going on with my car while it was at the shop. He was simply the best and the most amazing.
I'm always satisfied with the service. Riley is always very polite and professional. The staff are great.
Warranty work done quickly, Sheldon Smith made sure that everything was taken care of. Including us!
Reilly Mickey took “Excellent Care” of our car while being serviced at Southside KIA in Jacksonville Florida. I expected the service call to last a couple of hours. However, it was completed in about 1 hour! Awesome service and great communication from Reilly was unexpected but certainly appreciated! Great customer service is standard at Southside KIA in Jacksonville Florida! I have had zero issues with anyone at the dealership since the first 5 minutes that I walked onto the property. I can not give any higher recommendation to anyone else who may read this. Southside KIA in Jacksonville Florida is by far ... Read More DealerRater - Dec 25, 2024
Top of the line customer service from Belle B!!! As always she not only exceeds expectations but surpasses them. From keeping me informed on the parts that I'm waiting for, to the updates on the servicing of my vehicle including a video to letting me know as soon as my vehicle is ready for pickup so I can plan accordingly. Then the next day she's checking up on me to make sure all is well and we are completely satisfied with our visit. Belle B is amazing and is truly an asset to Southside Kia!
Excellent customer service by Anthony! He kept me informed and was very knowledgeable of what I needed.
The service was great. Carisa is such a great person who represents KIA with much respect and pride. She helped me with the issue with my Sedona. I’m so thank full for her help.
Excellent customer service. Anthony was very knowledgeable and kept me informed of status of my vehicle. What a breath of fresh air to receive this type of service!
They have turned a new leaf great customer service now days especially Mr. Sheldon Smith who helped assist me with my car getting serviced and the process and all that entails. Be prepared to wait for your service to be completed. I didn’t know an oil change takes 3- 4 hours now that’s about the only down fall especially if it’s around lunch time or coming after lunch appointments. Get in early if you can.
Sheldon Smith did an excellent job of overseeing the repair of my vehicle and keeping me informed as the repairs were made. I trust his judgment and will only bring my Optima to Southside Kia because of his commitment to customer care.
Sheldon Smith is a great advisor. He always stayed connected and kept me informed of progress to get my car repaired. They also performed a full inspection of which I chose to have some other services performed. Thank you very much for all you did Sheldon. I’m sure next time I have to take my vehicle for repairs, I’ll be asking for you to be the service advisor.
Thank you for having an excellent dealership. Over the last year and a half, I have been getting my EV serviced at Southside Kia, and my experience has been very good each time. The service department comprises experienced, honest employees, especially Mr. Riley Mickey. Riley's customer service is beyond expectations. He is honest, helpful, straightforward, and promptly answers all my questions. He deserves every opportunity to be appreciated. Once again, thank you for your outstanding employees and good leadership.
Miguel Zepeda who helped My daughter and me buy our cars is excellent. We bought our previous cars from him previously. My son also bought a car from him. We are Miguel Zepeda’s life long customers. Thank you.
Reilly Rocks! He was a pleasure to work with and was quick to address all of my concerns. Keep up the great work and I look forward to the next service visit!
Southside Kia service department is always outstanding to their customers. They really show us that they care & are concerned if there is a problem. They also keep us updated on the progress. Even the lane manager is out there filling washer fluid as you check in!!! I have NEVER experienced that before!!! NEVER!!!
Sheldon Smith gave me great service so keep up the good work, Sheldon. I know how stressful it can be at times in customer service and we can forget to smile because we get sooo focused trying to get everything right for the customer. You're a 'newbie' in the business world so don't forget to smile, Sheldon, because it will compliment your excellent level of service and helps hide whatever anxiety you may be dealing with while you're busy 'learning the ropes.'
My only other comment has to do with the outward appearance of the facility. Honestly, ... Read More DealerRater - Sep 25, 2024
I recently purchased a lightly used 2021 Mazda Cx 9 from the dealer. During our test drive, I expressed some concerns to the salesman the brakes felt a bit worn and was assured they were up to current standards. A week after the purchase, the car was taken to Mazda dealership for an evaluation and I was informed the front brakes were in fact a 3/10. I immediately contacted the salesman, Masoud, who was very helpful and advised me to immediately bring the vehicle back as this was a safety concern. Upon returning, the head of parts, Rhanea, insinuated we had worn down ... Read More DealerRater - Sep 22, 2024
I had to take my 2013 Kia in for service to address a factory recall item. I called the service department and made an appointment. When I arrived for my appointment, the process was extremely smooth. A service technician checked in my car and I was introduced to a Service Counselor, Mr. Sheldon Smith. Mr. Smith kept me informed of the process while the necessary work was performed. The work was completed in a very short time while I waited in the customer waiting area. My car was brought to the service counter when the work was completed. Mr. Smith even ... Read More DealerRater - Sep 10, 2024
Sheldon Smith didn’t stop until my issue was taking care of. He provided me transportation while my vehicle was being worked on.
Services were prompt and diagnosis, and recommendations were helpful in making a decision on how to proceed. The service rep. in the service department was very courteous and professional, his name was Anthony, cannot recall his last name. Also, the salesman Ian was very helpful, courteous and professional with the purchase of an upgraded vehicle.
Never felt pressured Found the car that fits our needs The test drive made me feel comfortable
